All orders are shipped on Mondays & Thursdays to ensure freshness. Orders placed after 12 pm central time on shipping days will ship the following production day (example: an order placed at 12:30 pm on Monday will ship Thursday). We use the shipping carriers FedEx, UPS, and USPS.
From the time courier tracking service shows delivery, you have 2 days to cite quality or damage complaints. Because we sell perishable goods, we ask that you immediately inspect items received from us and notify us of issues causing dissatisfaction(freshness, damage, missing parts of the order etc.) We do not offer refunds for dislike of flavor. We offer almost 40 options, and we understand that not every flavor will be for everyone. We recommend purchasing a smaller size container if you are unsure of the flavor you are wanting to try.
To be eligible for a refund, you must take a photograph of your item(s) and it(they) must be in the same condition that you received it(them). It will be at our discretion whether we will issue a refund or reship your order.
To start a refund request, you can contact us at email@example.com. If your refund is authorized, we’ll send you further instructions, as well as instructions on how and where to send your package if required. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We do not accept exchanges.