Shipping & Returns

SHIPPING:

Items will be shipped within 48 hours after your order is placed. We use the shipping carriers FedEx, UPS, and USPS. 

RETURN POLICY:

From the time courier tracking service shows delivery, you have 2 days to cite quality or damage complaints. Because we sell perishable goods, we ask that you immediately inspect items received from us and notify us of issues causing dissatisfaction(freshness, damage, missing parts of the order etc.)

To be eligible for a refund, you must take a photograph of your item(s) and it(they) must be in the same condition that you received it(them). 

To start a refund request, you can contact us at admin@build-a-cross.com. If your refund is authorized, we’ll send you further instructions, as well as instructions on how and where to send your package if required. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@build-a-cross.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.